If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Privacy Officer
Kitset Assembly Services / ToolGuy International
Email: [email protected]
Address: 130B Bush Road, Albany, Auckland 0632, New Zealand

We may collect personal information including:

• your name;
• address;
• email address;
• phone number;
• billing and payment information;
• details relating to assembly or installation services;
• communications with us;
• information you provide through forms, bookings, surveys or promotions;
• website usage information including IP address, browser type, device information and website interactions; and
• any other information you choose to provide.

If you provide information about another person, you must have authority to do so.

We collect personal information:

• directly from you when you contact us, make a booking, request a quote or use our website;
• from third parties such as retail partners, franchisees, contractors, payment providers or referral partners;
• through cookies and analytics technologies;
• from publicly available sources where appropriate; and
• from service providers assisting us to operate our business.

Where we collect personal information about you indirectly from another source, we will take reasonable steps to ensure you are aware of:

• the fact that we have collected your information;
• the purpose of collection;
• the intended recipients;
• our contact details;
• your rights to access and correct your information; and
• any consequences if the information is not provided,

unless an exception under the Privacy Act 2020 applies.

We may use your information to:

• provide products and services;
• process bookings and payments;
• communicate with you;
• provide customer support;
• improve our services and website;
• conduct analytics and research;
• manage complaints and disputes;
• maintain business records;
• comply with legal obligations; and
• send marketing communications where permitted by law.

You may unsubscribe from marketing communications at any time.

Our website may use cookies, analytics tools and similar technologies to:

• improve website functionality;
• understand website traffic and usage patterns;
• personalise content and advertising; and
• improve user experience.

You can disable cookies through your browser settings, although parts of the website may not function correctly.

We may disclose your information to:

• related companies within our group;
• franchisees, contractors and service providers;
• payment processors and technology providers;
• professional advisers;
• regulatory authorities where required by law; and
• purchasers or prospective purchasers of our business.

We do not sell personal information to third parties.

Some service providers we use may store or process information outside New Zealand.

Where we disclose personal information overseas, we will take reasonable steps to ensure the recipient protects the information in a way that provides comparable safeguards to those under the New Zealand Privacy Act 2020, unless otherwise permitted by law.

We take reasonable safeguards to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.

However, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

You may request access to personal information we hold about you and request correction if you believe it is inaccurate.

We may require proof of identity before processing your request.

Requests can be made by contacting our Privacy Officer.

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909

You do not need to contact us before making a complaint to the Privacy Commissioner, but we appreciate the opportunity to resolve concerns directly.

We may update this Privacy Policy from time to time by publishing an updated version on our website.

The updated policy will take effect from the date it is published.