Privacy Policy

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Privacy Officer
Kitset Assembly Services AU Pty Ltd
Email: [email protected]
Website: www.kitsetassemblyservices.com
Mailing Address: Level 15, Corporate One, 2 Corporate Way, Bundall QLD 4217
ToolGuy Group: 130b Bush Road, Rosedale, Auckland 0632, new Zealand

We may collect personal information including:

• your name;
• address;
• phone number;
• email address;
• billing and payment information;
• service and booking details;
• communications with us;
• survey or promotional responses;
• website usage and device information; and
• any other information you choose to provide.

If you provide personal information about another individual, you must ensure you are authorised to do so.

We collect personal information:

• directly from you when you contact us, request a quote, make a booking or use our website;
• from franchisees, contractors, retail partners or referral partners;
• from payment processors and service providers;
• through cookies and analytics tools;
• from publicly available sources where appropriate; and
• from related entities within the ToolGuy Group.

Where reasonable and practicable, we will collect personal information directly from you.

We may collect, hold, use and disclose your personal information to:

• provide our products and services;
• manage bookings and payments;
• communicate with you;
• provide customer support;
• improve our services and website;
• conduct analytics and market research;
• manage complaints and disputes;
• maintain internal business records;
• comply with legal obligations; and
• send marketing communications where permitted by law.

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

Our website may use cookies and analytics technologies to:

• improve website functionality;
• understand website usage;
• personalise user experiences;
• measure advertising effectiveness; and
• improve our services.

You can disable cookies through your browser settings, although parts of the website may not function correctly.

We may disclose personal information to:

• related companies within the ToolGuy Group;
• franchisees, contractors and service providers;
• payment processors and technology providers;
• professional advisers;
• insurers;
• regulatory authorities where required by law; and
• prospective purchasers of our business.

We do not sell personal information to third parties.

As part of the ToolGuy Group, some personal information may be stored or processed outside Australia, including in New Zealand and other countries where our service providers operate.

Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle the information in accordance with privacy obligations comparable to the Australian Privacy Principles, unless otherwise permitted by law.

By using our services, you acknowledge that overseas recipients may be subject to foreign laws.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for business or legal purposes.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

You may request access to personal information we hold about you and request correction if you believe the information is inaccurate, incomplete or outdated.

We may require verification of identity before processing requests.

To make a request, contact our Privacy Officer using the details above.

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve your concerns.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

We may update this Privacy Policy from time to time by publishing an updated version on our website.

Changes take effect from the date of publication.